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Legal notice

Respect for privacy and rigour in data processing are of great importance to CSA.

We constantly comply with the research organisations' code of ethics. CSA is a member of Syntec (French professional union for Market and Opinion surveys). CSA is also involved in setting up a code of ethics for market and opinion research in the framework of the ESOMAR association (World association for market, social and opinion research) which brings together survey professionals worldwide.

 We have obligations to you:

    - Because processing personal data is not just another processing.
    - Because it may concern your private life.
    - Because it could undermine your freedoms.

To reconcile your privacy and the processing of this data in the course of our activities, we adapt our procedures to comply with the European regulation on the protection of personal data (GDPR).

The processing of personal data collected complies with the following principles:


CSA communicates to the interviewee the subject of the survey, the purpose of the data collected ,as well as the transmissions envisaged.

Your participation in a market survey is purely voluntary. Our approach has no commercial purpose in respect of the interviewees. Our job is not direct marketing or direct selling.


The data we collect is for a specific purpose, it cannot be reused in a way that is incompatible with the purpose for which it was collected.


In accordance with the code of ethics of research organisations, all data collected during our survey will remain strictly confidential, whether administered by telephone, internet or face to face. CSA undertakes not to disclose personal data collected to third parties without your prior consent.


CSA adopts reasonable security measures to protect the data in our possession.

Data retention

Personal data has an expiry date.  We set a reasonable shelf life on the data based on the survey we are processing. Generally this period does not exceed 3 months after the end of the study.

Right of access and rectification

In the context of our surveys, interviewees have the right to access and correct data concerning them in accordance with the law.
If you wish to exercise your right of access, please contact us:

- by e-mail to:
- by postal mail to: CSA - Data Protection Officer - 10 rue Godefroy - 92140 PUTEAUX

For security, we will ask you to prove your identity (ID with mention of your date and place of birth) before giving you access to your personal data or following up on your corrections.

Terms of use

Reproduction rights are reserved and strictly limited.
All rights to reproduction are reserved, including for downloadable documents and photographic representations. Reproduction of all or part of this site, on any medium whatsoever, is strictly prohibited without the express authorisation of the person in charge of publication. Documents may only be copied for information purposes, the copy being reserved for private use only.

The creation of links towards
The website authorises the creation of a hypertext link leading to its contents, subject to:

  • not using the deep linking technique, that is to say that the pages of the site must not be nested within the pages of another site, but accessible by opening a window;
  • mentioning as the source of the targeted content.

This authorisation does not apply to websites that disseminate information of a controversial, pornographic or xenophobic nature or that may, to a greater extent, affect the sensitivity of a wide audience.

This site is published by:
CSA Institute
SA with capital of EUR 1,850,461

RCS Nanterre B 308 293 430
10 rue Godefroy
92800 Puteaux

Publication director: Leda Bontosoglou
Editor: Leda Bontosoglou
Phone: + 33 1 57 00 58 00

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